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Carpet Care

There are several important elements to consider to care for your carpet after purchasing it. Like any consumer purchase, it is a good idea to keep records of purchase for future use. Should a carpet problem arise, these records will prove invaluable in bringing any issue to a rapid conclusion. To assist in keeping records together, take an envelope or file folder with you when you sign the purchase contract. Make sure you keep the following information:

Carpet Manufacturer Name and Phone Number

For all questions related to your carpet, it is important to know the carpet manufacturer. Some carpet warrantees may be valid for years after the original carpet purchase. Should you encounter problems contacting your local retailer it may be necessary to contact the carpet manufacturer directly. Additionally, some retailers may place their own private labels on some carpet styles. Having a record of the carpet manufacturer name may help in answering questions related to specific cleaning recommendations, warranties, and other useful information.

Carpet Style Name, Style Number, and Color Number

It is important to know the carpet manufacturer style name, style number, and color number for future reference. Some carpet retailers may change the style name and number for their own bookkeeping requirements. In most cases, it is impossible for carpet manufacturers to identify their goods without this information.

Carpet Manufacturer Reference Number and Order Date

While the carpet manufacturer invoice number and invoice date is not always available to the consumer, it is a good idea to keep a copy of your original invoice from the carpet retailer. Make sure the invoice is dated and contains the actual carpet style name and carpet style number. This invoice acts as the initiation date for many warranties. The original manufacturer reference number and order date can be helpful if you have difficulty in contacting the original carpet retailer.

Yardage Purchase

Should the carpet require replacement due to unforeseen circumstances, the yardage purchased is important for ordering replacement carpet.

Carpet Installer Name

Often, carpet installers who perform the carpet installation are not employees of the carpet retailer. While the retailer is responsible for the quality of work subcontracted by him, it is recommended that the carpet installers name be noted should you need routine repairs in the future.

Carpet Pad Type and Thickness

Some performance warranties may require a specific carpet pad type or maximum thickness for validity. This information should be included on the invoice for convenience.

Carpet Warranty Information

You should receive printed materials for every carpet warranty outlined by your carpet retailer. If printed carpet warranty information is not available, delay the carpet installation for a few days until the retailer can obtain copies of these warrantees from the manufacturer. If any promise or implied warrantee is stated by the retailer, make sure it is noted on the invoice. For any carpet warranty, make sure you read and understand the warranty.

Carpet Care Instructions

Some carpet manufacturers require proof of regular carpet cleaning or the use of a particular carpet cleaning method. It is helpful to keep a copy of the carpet manufacturers carpet care guide.

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Did you know?

Carpet stain removal is easy! Most carpet cleaning solutions (stain removers) can be found under the kitchen sink. There is no need for a professional carpet cleaner once you understand proper stain removal procedures.

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