There are several important elements to consider to care for your carpet after purchasing it. Like any consumer purchase, it is a good idea to keep records of purchase for future use. Should a carpet problem arise, these records will prove invaluable in bringing any issue to a rapid conclusion. To assist in keeping records together, take an envelope or file folder with you when you sign the purchase contract. Make sure you keep the following information:
For all questions related to your carpet, it is important to know the carpet manufacturer. Some carpet warrantees may be valid for years after the original carpet purchase. Should you encounter problems contacting your local retailer it may be necessary to contact the carpet manufacturer directly. Additionally, some retailers may place their own private labels on some carpet styles. Having a record of the carpet manufacturer name may help in answering questions related to specific cleaning recommendations, warranties, and other useful information.
It is important to know the carpet manufacturer style name, style number, and color number for future reference. Some carpet retailers may change the style name and number for their own bookkeeping requirements. In most cases, it is impossible for carpet manufacturers to identify their goods without this information.
While the carpet manufacturer invoice number and invoice date is not always available to the consumer, it is a good idea to keep a copy of your original invoice from the carpet retailer. Make sure the invoice is dated and contains the actual carpet style name and carpet style number. This invoice acts as the initiation date for many warranties. The original manufacturer reference number and order date can be helpful if you have difficulty in contacting the original carpet retailer.
Should the carpet require replacement due to unforeseen circumstances, the yardage purchased is important for ordering replacement carpet.
Often, carpet installers who perform the carpet installation are not employees of the carpet retailer. While the retailer is responsible for the quality of work subcontracted by him, it is recommended that the carpet installers name be noted should you need routine repairs in the future.
Some performance warranties may require a specific carpet pad type or maximum thickness for validity. This information should be included on the invoice for convenience.
You should receive printed materials for every carpet warranty outlined by your carpet retailer. If printed carpet warranty information is not available, delay the carpet installation for a few days until the retailer can obtain copies of these warrantees from the manufacturer. If any promise or implied warrantee is stated by the retailer, make sure it is noted on the invoice. For any carpet warranty, make sure you read and understand the warranty.
Some carpet manufacturers require proof of regular carpet cleaning or the use of a particular carpet cleaning method. It is helpful to keep a copy of the carpet manufacturers carpet care guide.
There is a clear-cut procedure for filling a carpet claim. Each participant has responsibilities to ensure that the carpet claim process is handled to everyone's satisfaction. The filing a carpet claim section of the Carpet Buyers Handbook examines the relationship between the carpet retailer, discount carpet wholesaler, carpet distributor, carpet installer, carpet manufacturer, and the consumer. It includes carpet manufacturing defects, visible carpet defects, carpet color, carpet dye lot, second quality carpet , carpet irregulars, mill end, carpet remnants, carpet warranties, carpet mill inspection, concealed damage, carrier claim, CRI 104, CRI 105, improper carpet care, water damage, backing material, carpet padding failure, cushion failure, topical treatments independents, independent inspector. Always preserve about 1 square foot piece of the original uninstalled carpet. Some manufacturing defect analysis only can be performed on unused (untrafficked) carpet. Also, should the carpet fail (which is rare), it is helpful to evaluate a new piece versus a sample that has been trafficked.