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Carpet Installation

Prior to the installation of your new carpet, it is recommended that you discuss with the retailer or installer the specifics of your carpet installation. Should you have any specific recommendations or questions related to your carpet installation it is important to discuss these concerns prior to carpet installation. Your carpet should be inspected for correct carpet style, carpet color, texture, and any visible defects before it is installed. If you notice a carpet defect, contact your retailer immediately. It is your floorcovering retailer's responsibility to install carpet without visible carpet defects if you purchase through a retailer and your responsibility if you purchase your new carpet through other sources. Carpet manufacturers will not entertain claims for any carpet installed with a visible defect. Should you insist the carpet be installed with a visible defect, you may be responsible for any additional labor charges associated with the removal and reinstallation.

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Did you know?

There is a clear-cut procedure for filling a carpet claim. Each participant has responsibilities to ensure that the carpet claim process is handled to everyone's satisfaction. The filing a carpet claim section of the Carpet Buyers Handbook examines the relationship between the carpet retailer, discount carpet wholesaler, carpet distributor, carpet installer, carpet manufacturer, and the consumer. It includes carpet manufacturing defects, visible carpet defects, carpet color, carpet dye lot, second quality carpet , carpet irregulars, mill end, carpet remnants, carpet warranties, carpet mill inspection, concealed damage, carrier claim, CRI 104, CRI 105, improper carpet care, water damage, backing material, carpet padding failure, cushion failure, topical treatments independents, independent inspector. Always preserve about 1 square foot piece of the original uninstalled carpet. Some manufacturing defect analysis only can be performed on unused (untrafficked) carpet. Also, should the carpet fail (which is rare), it is helpful to evaluate a new piece versus a sample that has been trafficked.

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